Educational Innovation Through IAGen: Implementation of a Chatbot to Strengthen Disciplinary Knowledge in Undergraduate Nursing Teaching

DOI: https://doi.org/10.54674/ess.v37i2.1108
Keywords: Educational Innovation; Higher Education; Learning; Nursing; Artificial Intelligence (AI)

Abstract

This study presents an experience of teaching innovation in higher education through the use of an academic chatbot in the subject “Emergency Nursing” of a private university in Chile. The objective was to strengthen the autonomous and meaningful learning of students, as well as promote the integration between theory and practice in highly demanding clinical scenarios. To this end, the chatbot “Emergency Assistant” was designed and implemented on the POE platform, aimed at the contents of acute coronary syndrome and trauma management. The research was developed under an action research methodology with a mixed approach, which included surveys of students, teachers and clinical supervisors, along with the validation of disciplinary and technological experts. During clinical practice, students interacted with the chatbot through simulated cases, self-assessments, and questions with immediate feedback. The results showed that the majority reinforced content, expressed interest in continuing to use the tool and teachers recommended its application in other subjects. It is concluded that the chatbot contributed to autonomous learning and decision-making in real urgent contexts, confirming the potential of generative artificial intelligence to promote active and meaningful teaching in higher education.

Author Biographies

Valeria Orellana Muggioli, University of the Andes, Santiago, Chile

Master’s degree in Teaching for Higher Education from Andrés Bello University; registered nurse and Bachelor of Science in Nursing from the Pontifical Catholic University of Chile. Lecturer at the University of the Andes in Chile, with 22 years of professional experience and more than 6 years dedicated to university teaching. She currently coordinates the undergraduate course in Emergency Nursing and, at the graduate level, serves as director of the Postgraduate Diploma and Specialization Program in Emergency Nursing. Her work has focused on contributing to the strengthening of teaching and learning processes in higher education through the incorporation of digital tools.

Jorge Solar Guerra, CENCO Technical Training Center, Santiago, Chile

Industrial Engineer and Master of Higher Education Teaching (Summa Cum Laude). With three years of teaching and research experience in the public and private sectors, he currently coordinates and teaches quantitative and qualitative courses at the Universidad Academia Humanismo Cristiano, AIEP, and CFT Cenco in Chile. He holds certificates in Financial Economics and Management Control. His research focuses on academic strengthening and the pedagogical use of generative artificial intelligence, with publications in the field and a recognized commitment to educational quality and inclusion.

Luis Guzman Quezada, University of La Frontera, Temuco, Chile

Master’s degree in Teaching for Higher Education from Andrés Bello University and a degree in Industrial Civil Engineering with a concentration in Computer Science from the University of La Frontera. His work combines educational innovation, generative artificial intelligence, digital transformation, and university training in ERP systems. He promotes the strategic and meaningful use of ICT in educational and organizational contexts. He develops specialized training in generative AI for academic and professional audiences, and currently integrates chatbots, generative AI agents, and digital tools into teaching-learning, management, and productivity processes.

Juan Pablo Catalan Cueto, Andres Bello University, Santiago, Chile

He holds a Ph.D. in Education from the University of Alcalá (Cum Laude) and is an Associate Professor at Andrés Bello University, with over 23 years of experience. He holds master’s degrees in educational management and innovation and has completed two postdoctoral programs (University of Alcalá/OEI and University of Granada). His research focuses on pedagogical leadership, curriculum management, and innovation, with more than 65 scientific publications and five funded projects to his credit. Currently, he is also a professor, researcher, and advisor for the Postdoctoral Program in Education at the Ibero-American Chair (UAH-OEI), where he is recognized for his contributions to teacher training in Latin America.

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Published
2026-05-30
How to Cite
Orellana Muggioli, V., Solar Guerra, J., Guzman Quezada, L., & Catalan Cueto, J. P. (2026). Educational Innovation Through IAGen: Implementation of a Chatbot to Strengthen Disciplinary Knowledge in Undergraduate Nursing Teaching. Higher Education and Society Journal (ESS), 37(2), 127-142. https://doi.org/10.54674/ess.v37i2.1108
Issue
Vol 37 No 2 (2025): Artificial Generative Intelligence (GenAI) in teaching and research: best practices, challenges, and prospects
Section
Articles Thematic Dossier

Copyright (c) 2025 Valeria Orellana Muggioli, Jorge Solar Guerra, Luis Guzmán Quezada, Juan Pablo Catalán Cueto

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